Tepixel is pleased to offer a 2-year warranty on all standard products against manufacturers’ defects, covering parts and labors. Tepixel will provide both factory technical support and field service engineering when required during this period. Exclusions are listed below.
- If replacement parts required, the customer will ship defective parts at their cost. Tepixel will ship replacement parts at Tepixel’s cost, during the warranty period.
- In the case of special product or custom systems, each will be handled on an individual basis and specified as such in any agreement or contract.
- After the expiration of the 2-year warranty, service/ repair charges will be the responsibility of the customer at standard industry rates.
The warranty will be voided in the case of:
- a) Accidents or human error.
- b) Any modifications, disassembly, repairs, maintenance or testing unauthorized by Tepixel
- c) Gross negligence
